This document constitutes a legally binding agreement between you, Koastal Kollective and its partners. You agree to the following terms and conditions when engaging our services. If you do not agree with these terms, we are unable to provide our services.

1. Property Ownership and Disposal

Any client property left unclaimed after:
Thirty (30) days from notification of completion, where services remain unpaid.
Three (3) months from the notification of completion, where services have been paid.
Shall become the sole property of Koastal Kollective. At our discretion, we reserve the right to dispose of or utilize such property, including components and peripherals.

2. Limitation of Liability

You acknowledge that computer repairs and IT services inherently involve risks, including potential damage to property and data loss or corruption. Koastal Kollective shall not be held liable for any such damage or loss.
In the event of unintentional damage to components, peripherals, screens, or other equipment during service, we will endeavour to replace the damaged items. Replacements may be new or refurbished, depending on cost and the property’s value. We strongly recommend that you perform a complete data and system backup before engaging our services.

3. Confidentiality and Privacy

Client confidentiality and privacy are governed by our established Privacy Policy.

4. Payment Terms

Payment is due in full upon completion of the agreed-upon services and before the release of your property.

5. Warranty Provisions

Components purchased and installed on behalf of are subject to the manufacturer’s or seller’s warranty, not a warranty from Koastal Kollective. In cases where a warranted component fails after our service, we will provide labour for reinstallation at no additional charge.
We offer a three (3) month warranty on labour for general repairs and IT services, and a six (6) month warranty on labour for new computer builds. Any Client modifications or alterations during the warranty period that result in errors or damage will void the warranty.

6. Malware Removal

Due to the nature of malware, we cannot provide an absolute warranty for this service. We reserve the right to determine whether a subsequent malware infection resulted from our service or external factors. If the infection is determined to be a result of our service, we will perform a second malware removal at no additional cost.

7. Transportation Authorization

You authorize Koastal Kollective staff and partners to receive and transport their equipment to repair destinations as necessary.

8. Service and Pricing Accuracy

We strive to maintain accurate and up-to-date service and pricing information on our website. Website pricing and service details supersede any other advertised information.

9. Website Content, Copyright, and Usage

All website content is the copyrighted property of Koastal Kollective. Reproduction, modification, republication, or distribution of this content is strictly prohibited. Website information is provided for general guidance and should not be considered absolute or error-free. We are not liable for any inaccuracies or outdated information.
We make every effort to respect the copyright of others.

10. Data Backup Services

Data backup is provided only when explicitly included in the service or requested by you. We will endeavour to back up all accessible files and data. We are not liable for data in obscure locations unless specifically identified by you. Backups include user files and folders only, excluding programs beyond the standard operating system. Program reinstallation is your responsibility, or can be performed for an additional fee.

11. Detection of Child Sexual Abuse Material (CSAM)

Koastal Kollective, its partners, and employees are obligated to comply with all relevant Australian laws and regulations. If, during servicing any device entrusted to us, we discover any Child Sexual Abuse Material (CSAM), we are legally required to promptly notify the appropriate local law enforcement authorities and fully cooperate with any subsequent investigations and legal processes. Please be advised that while our standard operating procedures do not involve the active review of client files and folders, this policy extends to any digital footprints that may reside on Koastal Kollective servers and work units, including backups.

12. Screen Replacement Liability

Koastal Kollective will not be held liable for any screen damage caused by you after the replacement. Any faults with a screen replacement must be reported within 7 days of service.