Effective Date: 28/03/2025

Welcome to Koastal Kollective! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and share information when you visit our website, www.koastalkollective.com (the “Site”), and use our services (the “Services”). By accessing or using our Site and Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we may collect include:

• Personal Information: This includes information you provide directly to us, such as your name, email address, postal address, phone number, and payment information, when you create an account, place an order, or contact us.
• Usage Information: We collect information about how you interact with our Site and Services, including your IP address, browser type, operating system, pages visited, and other usage data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. This helps us personalize your experience and improve our Services.
• Communication Information: If you contact us directly, we may keep a record of your communication.
• Marketing Information: With your consent, we may collect information about your marketing preferences to send you promotional materials.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and Maintaining our Services: To process your orders, manage your account, and provide customer support.
• Improving our Services: To analyze usage data, personalize your experience, and develop new features.
• Communicating with You: To send you order confirmations, updates, and marketing materials (with your consent).
• Protecting our Rights and Safety: To prevent fraud, enforce our terms of service, and comply with legal obligations.
• Marketing and Advertising: To show you targeted ads, based on your browsing habits and preferences.

3. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us with payment processing, shipping, marketing, and other services.
• Business Partners: Partners who collaborate with us to offer products or services.
• Legal Authorities: When required by law or to protect our rights and safety.
• Affiliates: With companies within our corporate group.
• With your Consent: We will share your information with other parties if you provide explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: These cookies are necessary for the operation of our Site and Services.
• Analytics Cookies: These cookies help us understand how users interact with our Site and Services.
• Marketing Cookies: These cookies are used to track your browsing activities and show you targeted ads.
• Preference Cookies: These cookies remember your preferences and settings.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your experience on our Site.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information.
• Objection: You can object to the processing of your personal information.
• Restriction: You can request that we restrict the processing of your personal information.
• Data Portability: You can request a copy of your personal information in a portable format.
• Opt-out of Marketing: You can opt-out of receiving marketing communications from us at any time. To exercise these rights, please contact us using the contact information provided below.

8. Children’s Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Koastal Kollective

sales@koastalkollective.com.au

Shop 1/169 Main Road, Toukley NSW 2263 Australia